Switchboard 0300 330 3000 new government measures to require train operators to make compensation claims easier for customers increased use of technology to help inform passengers they are entitled to claim government working with companies to ensure more consistency across network as figures show compensation paid at record levels Train operating companies: Passenger’s Charter compensation, published 1 October 2018 Out of hours media enquiries 020 7944 4292 Passenger compensation: train companies’ actions to improve passenger awareness, published 1 October 2018 Rail media enquiries Media enquiries 020 7944 3021 New rules making it easier for rail passengers to claim compensation for delays and disruption have been announced today (1 October 2018).The introduction of simple and speedy ‘one-click’ automated claims systems, available via smartphones and smartcard registration, form part of stronger obligations for future train operators under UK government-awarded franchises, ensuring that passengers are more aware than ever of their right to compensation.This builds on extensive work by government to deliver improved compensation for passengers, following the extension of Delay Repay 15 to Northern services from the end of this year, working with industry to establish a new ombudsman to handle complaints, and introducing smart, paperless ticketing across the majority of the network by the end of the year.Today’s announcement coincides with the publication of reports by the Department for Transport (DfT) which show the total amount of compensation paid to passengers has risen 80% in the past 2 years, as the government has increased the requirements of train operators to publicise passengers’ rights. Claims are also being dealt with more quickly, with 67% now resolved within 2 weeks compared to 48% in 2016.The reports also highlight the need for increased use of technology; 53% of passengers state that they are now claiming for compensation online, up from 31% in 2016, with users of smartcards or mobile phone tickets most likely to make a claim.The DfT is working with all train operators to better promote awareness of schemes such as Delay Repay and encourage them to bring in automated processes for informing passengers of their rights to claim.Related rail delays and compensation information Rail delays and compensation 2018, published 1 October 2018
Update (Watch Here): Watch Rage Against The Machine, Public Enemy & Cypress Hill Members Debut As Prophets Of RageWhat started out as a hopeful Rage Against The Machine reunion has blossomed into something new and exciting, as today band members confirmed reports of a new supergroup called Prophets Of Rage. The band features three of the four RATM members, including Tom Morello, Tim Commerford, and Brad Wilk, with Public Enemy’s Chuck D and Cypress Hill’s B-Real.Tonight, the intimate Whisky-A-Go-Go club in Los Angeles, CA will host the first-ever Prophets of Rage concert, and the counter on the band’s new website is counting down to a new announcement coming in just a few days. The site also gives a mission statement for the band, saying “We can no longer stand on the sidelines of history. Dangerous times demand dangerous songs. It’s time to take the power back.”A larger report from Rolling Stone shares more information, including planned setlists that feature songs from Rage Against The Machine’s, Public Enemy’s and Cypress Hill’s catalogs. Wilk says, “The setlist is pretty evenly split between the three groups. We’re also playing a couple Prophets of Rage songs. We’re doing some writing, but I don’t want to give too much away.”B-Real commented on the setlist, saying “We’re going to surprise people with how we put this all down. There are so many Rage songs that I love, but I think everybody’s favorite is “Bulls on Parade.” It just has a tremendous amount of energy. At this point, it’s hard to pinpoint what the setlist will be, what will make the cut and what won’t. We’re having fun in the process.”Commerford explains the band’s origins as well, as he’s quoted as saying, “I’m gonna credit Tom Morello with the origin of the idea. He asked me if I was into it. He was the spearhead. When he gets his head wrapped around something it’s like a mental python.”Morello added, “It all happened pretty organically. We’ve been friends for a long time. It’s not like we went on YouTube and auditioned someone who could do a convincing version of “Bullet In The Head.” That wasn’t it at all. We’ve been musical comrades for a very long time. We’ve had a tremendous amount of respect for each other musically and politically. They’re my idols and friends. I called up Chuck D. I think I texted B.”Commerford also talks about Zack de la Rocha’s absence from the project, saying he spoke to “Zack and got his blessing, and that’s really great. We’re a family and there’s support across the board. I support him and everything he does, and vice versa. I’ve definitely been keeping him in the know. You’re never going to replace Zack, and we aren’t trying to do that. He’s a unique artist and showman. It’s going to take people that I know he looks up to and that he idolizes and that he’s inspired by. We’re going to plug them in and see what they can do with these songs, because at the end of the day it’s all about the songs. The songs are needed right now, they really are. This is gonna be some cool shit.”Morello does a nice job of summarizing the band and its purpose. He gets the last line in the article, saying, Prophets of Rage combines the sonic power of Rage, Public Enemy and Cypress Hill. It’s my contention that we can no longer stand on the sidelines of history. Dangerous times demand dangerous songs. Both Donald Trump and Bernie Sanders are both constantly referred to in the media as raging against the machine. We’ve come back to remind everyone what raging against the machine really means. It’s a voice that’s been missing too long in the national/international dialogue and it’s back. What better place than here? What better time than now?”You can read more about the new group here.