News story: Rail passengers to benefit from ‘one-click’ compensation

first_img Switchboard 0300 330 3000 new government measures to require train operators to make compensation claims easier for customers increased use of technology to help inform passengers they are entitled to claim government working with companies to ensure more consistency across network as figures show compensation paid at record levels Train operating companies: Passenger’s Charter compensation, published 1 October 2018 Out of hours media enquiries 020 7944 4292 Passenger compensation: train companies’ actions to improve passenger awareness, published 1 October 2018 Rail media enquiries Media enquiries 020 7944 3021 New rules making it easier for rail passengers to claim compensation for delays and disruption have been announced today (1 October 2018).The introduction of simple and speedy ‘one-click’ automated claims systems, available via smartphones and smartcard registration, form part of stronger obligations for future train operators under UK government-awarded franchises, ensuring that passengers are more aware than ever of their right to compensation.This builds on extensive work by government to deliver improved compensation for passengers, following the extension of Delay Repay 15 to Northern services from the end of this year, working with industry to establish a new ombudsman to handle complaints, and introducing smart, paperless ticketing across the majority of the network by the end of the year.Today’s announcement coincides with the publication of reports by the Department for Transport (DfT) which show the total amount of compensation paid to passengers has risen 80% in the past 2 years, as the government has increased the requirements of train operators to publicise passengers’ rights. Claims are also being dealt with more quickly, with 67% now resolved within 2 weeks compared to 48% in 2016.The reports also highlight the need for increased use of technology; 53% of passengers state that they are now claiming for compensation online, up from 31% in 2016, with users of smartcards or mobile phone tickets most likely to make a claim.The DfT is working with all train operators to better promote awareness of schemes such as Delay Repay and encourage them to bring in automated processes for informing passengers of their rights to claim.Related rail delays and compensation information Rail delays and compensation 2018, published 1 October 2018last_img read more

Governor Wolf Orders Commonwealth Flags at Half-Staff to Honor Firefighter Erik Hirner

first_img SHARE Email Facebook Twitter Flag Order,  Press Release Harrisburg, PA – Governor Tom Wolf has ordered the Commonwealth flag at the Capitol Complex and at all Commonwealth facilities in the counties of Lehigh and Berks to fly at half-staff to honor fallen firefighter Erik Hirner.Erik Hirner, a resident of North Catasauqua, Northampton County, and an 11-year veteran of the Reading Fire Department, Berks County, died from injuries after his vehicle was struck by another while en route to work on Sunday, May 27, 2018.The Commonwealth flag shall be lowered immediately, Thursday, May 31, 2018, through sunset on the day of interment. All Pennsylvanians are invited to participate in this tribute.The United States flag shall remain at full staff during this tribute. May 31, 2018center_img Governor Wolf Orders Commonwealth Flags at Half-Staff to Honor Firefighter Erik Hirnerlast_img read more

Manu Bhaker wins gold medals in senior, junior 10m air pistol events in Nationals

first_img LIVE TV First Published: 24th December, 2019 17:05 IST Press Trust Of India Written By WATCH US LIVE SUBSCRIBE TO UScenter_img COMMENT Manu Bhaker fired her way to twin gold medals in the women’s 10m air pistol senior and junior events of the National Shooting Championship on Tuesday.  The 17-year-old shot 241 in the final of the senior event to claim the gold medal and 243 in the junior category to finish on top of the podium.  The Youth Olympics gold medallist shot 588 in the combined qualifications.  Devanshi Dhama bagged the silver in the senior 10m air pistol event while Yashaswini Singh Deshwal won the bronze medal.  Manu and Yashaswini have already secured quotas for the 2020 Tokyo Olympics. READ | Patriots Star Tom Brady Reveals Why He Has BANNED His Father From Speaking To MediaREAD | Marshawn Lynch To Come Out Of NFL Retirement In ‘Beast Mode’ With The Seattle SeahawksREAD | Charles Leclerc Signs Five-year Contract Extension With FerrariREAD | MTB 6th Edition Commences At Mananthavady In Kerala Last Updated: 24th December, 2019 17:05 IST Manu Bhaker Wins Gold Medals In Senior, Junior 10m Air Pistol Events In Nationals Manu Bhaker fired her way to twin gold medals in the women’s 10m air pistol senior and junior events of the National Shooting Championship on Tuesday FOLLOW USlast_img read more